customer service management course

Greetings from international and consultation center ITCC, we announce starting of
customer #service #management course#

Objectives
By the end of the course delegates will be able to:

• Describe the best practices of a world-class customer service provider
  
• Develop a customer-focused mindset for continuous improvement
  
• Identify key components that promote customer retention and loyalty
  
• Measure customer service standards
  
• Develop an understanding of internal and external customer expectations
  
• Use the phone more effectively and leave professional voicemail messages
  
• Communicate more effectively by utilizing active listening and questioning skills
  
• Successfully apply the principles of persuasion to key negotiation situations

to register contact us

Menna Ehab
Marketing Coordinator
Int'l Training & Consultation Center
WhatsApp/Mobile: 00201000016576
Email: [عزيزى الزائر/العضو لا يمكنك مشاهدة الروابط قبل الرد, أضغط هنا للتسجيل]
Website: [عزيزى الزائر/العضو لا يمكنك مشاهدة الروابط قبل الرد, أضغط هنا للتسجيل]

training will be located in a 5-star hotel
training can be in English or Arabic language

for more training categories visit our website: [عزيزى الزائر/العضو لا يمكنك مشاهدة الروابط قبل الرد, أضغط هنا للتسجيل]
or
contact us

Menna Ehab
Marketing Coordinator
Int'l Training & Consultation Center
WhatsApp/Mobile: 00201000016576
Email: [عزيزى الزائر/العضو لا يمكنك مشاهدة الروابط قبل الرد, أضغط هنا للتسجيل]
Website: [عزيزى الزائر/العضو لا يمكنك مشاهدة الروابط قبل الرد, أضغط هنا للتسجيل]