Greetings from international and consultation center ITCC, we announce starting of
customer #service #management course#

Objectives
By the end of the course delegates will be able to:

  • Describe the best practices of a world-class customer service provider
  • Develop a customer-focused mindset for continuous improvement
  • Identify key components that promote customer retention and loyalty
  • Measure customer service standards
  • Develop an understanding of internal and external customer expectations
  • Use the phone more effectively and leave professional voicemail messages
  • Communicate more effectively by utilizing active listening and questioning skills
  • Successfully apply the principles of persuasion to key negotiation situations


to register contact us

Menna Ehab
Marketing Coordinator
Int'l Training & Consultation Center
WhatsApp/Mobile: 00201000016576
Email: menna@itcegy.com
Website: www.itcegy.com

training will be located in a 5-star hotel
training can be in English or Arabic language

for more training categories visit our website: www.itcegy.com
or
contact us

Menna Ehab
Marketing Coordinator
Int'l Training & Consultation Center
WhatsApp/Mobile: 00201000016576
Email: menna@itcegy.com
Website: www.itcegy.com